Ss21 Privacy Policy — Our Commitment to Protecting Your Data
This Privacy Policy explains how ss21 collects, uses, stores and protects the personal information of users who access our platform. We are committed to handling your privacy with care and responsibility, in line with applicable data protection laws in Malaysia.
Effective date: 1 January 2026. This policy will be updated from time to time.
1. Information We Collect
Ss21 collects various types of information to keep the platform running smoothly and deliver the best experience for Malaysian users. The information collected includes:
- Account Information: Full name, email address, phone number, date of birth and identification details submitted during registration or the account verification (KYC) process.
- Device and Browser Information: IP address, device type, operating system, browser version, screen resolution and other technical information collected automatically when you browse the platform.
- Payment Information: Details of local payment methods such as FPX, TNG eWallet and GrabPay. All transactions are conducted in Malaysian Ringgit (RM). We do not store full card numbers — only encrypted payment tokens are retained.
- Usage Data: Login records, game history, betting patterns, session duration, pages visited and interactions with platform features.
- Cookies & Tracking Data: Cookie files, tracking pixels and similar technologies that help us understand user behaviour and improve the platform experience.
- Personal information & KYC
- Device & browser data
- MYR payment information
- Usage data & sessions
- Cookies & Tracking
2. Purpose of Information Use & Cookie Policy
How We Use Your Data
Ss21 uses the information collected for the following purposes:
- Processing account registration, login and identity verification (KYC)
- Processing deposits, withdrawals and financial transactions in MYR
- Providing responsive customer support services
- Detecting and preventing fraud, money laundering and suspicious activity
- Improving platform features based on usage patterns
- Sending account-related information, policy updates and important notifications
Cookies and Tracking
The ss21 platform uses cookies to:
- Essential Cookies: Required for core platform functions such as login sessions and security.
- Performance Cookies: Collecting anonymous analytics data to help us understand how users interact with the platform.
- Functionality Cookies: Saving user preferences such as language and display settings.
- You can manage cookie settings through your browser, however disabling essential cookies may affect platform functionality.
3. Data Storage, Security & Third-Party Sharing
All ss21 user data is stored on servers protected with industry-standard SSL encryption. Access to personal data is restricted to authorised staff who require it to carry out platform operations.
Data is retained for as long as necessary for operational purposes, legal compliance and dispute resolution. Data from closed or inactive accounts will be deleted or anonymised after the designated retention period in accordance with Malaysian legal requirements.
Ss21 does not sell, rent or share users' personal information with third parties for marketing purposes. Information may only be shared in the following circumstances:
- Payment service providers that process your RM transactions
- Regulatory authorities or law enforcement when legally required
- Technical service providers that support platform operations (bound by confidentiality agreements)
- In the event of a business merger or acquisition, users will be notified in advance
4. User Rights — Access, Correction and Deletion
As a Malaysia-based ss21 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within 14 business days.
If the information we hold is inaccurate or out of date, you have the right to request a correction. Log in to your account and update your profile, or contact our support team for corrections that require document verification.
You may request account closure and deletion of your personal data. Please note that certain information may need to be retained for a specified period to meet Malaysian legal and financial regulatory requirements.
To exercise any of the above rights, contact the ss21 support team at [email protected], stating your request type and account details.
5. Policy Changes and How to Contact Us
Privacy Policy Updates
Ss21 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technical requirements or applicable legal obligations. Users will be notified of any material changes via in-platform notifications or email. Users are encouraged to review this page periodically to stay informed of the latest updates.
Continued use of the ss21 platform after any Privacy Policy changes are published will be considered acceptance of those changes. If you do not agree with the changes made, please stop using the platform and contact us to close your account.
Contact Us About Privacy
For any questions, concerns or requests relating to your data privacy, please reach out to our team:
Email: [email protected]
Our team will respond within 3–5 business days.